FAQ's

What types of products do you offer?

Luxeboom specializes in premium health and beauty products, including high-quality skincare, wellness essentials, and beauty innovations designed to enhance self-care, confidence, and overall well-being. Our carefully curated selection features products that cater to various skin types, beauty goals, and self-care routines, ensuring you receive the best in luxury beauty and wellness.

How can I ensure the quality of your products?

We are committed to offering only the best-in-class beauty and wellness products. Every item undergoes strict quality checks to ensure safety, effectiveness, and compliance with industry standards. Whether it’s dermatologist-approved skincare, cruelty-free formulas, or wellness essentials, we prioritize quality in every product we offer.

What is your return policy?

We offer a 30-day return policy, allowing customers to request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, in their original packaging, and with all seals intact. Proof of purchase is required.

How do I initiate a return?

To initiate a return, please contact us at gagandeepsaini819@gmail.com. Once your return is accepted, we will provide a return shipping label and detailed instructions for sending your package back to us.

Are there any items that cannot be returned?

Yes, due to hygiene and safety reasons, we cannot accept returns on personal care items, skincare products, opened beauty products, and wellness supplements. Additionally, sale items and gift cards are non-returnable. If you have questions about a specific item, feel free to reach out.

What should I do if my item is damaged or defective?

If you receive a damaged or defective product, please inspect your order upon arrival and contact us immediately. We will evaluate the issue and arrange for a replacement or refund as needed.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Can I exchange an item?

The fastest way to get the product you need is to return the original item and, once the return is accepted, place a new order for the item you want.

Do you ship internationally?

Yes, we offer international shipping! Please check our shipping policy for details on rates and estimated delivery times for your location.